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Appointment Clerk - LTL Trucking

Job Description
Old Dominion is currently recruiting for an Appointment Clerk to join our OD Family Culture. This role will successfully schedule company appointments to current and potential customers or clients in a fast paced high call volume environment via phone, e-mail, and records time and date of appointments in the AS400 system database or other company/internal freight monitoring system used within the company. This occupation with Old Dominion requires a heavy amount of making and answering phone calls, e-mails, talking with customers, and helping our customers find a solution for their needs. The ability to use a computer with ease is essential, due to the fast paced nature of the position. This position will also aid in any office duties and serve as an active customer service representative as needed by answering phones, tracing shipments and scheduling customer pick-ups as needed. Appoint Clerks are a critical member to our OD Family; they help us keep promises to our customers.
Responsibilities
Answer Incoming Calls and place Outgoing Calls relating to the service center
Set appointments in the computer
Perform general customer service by responding to emails, status of shipments, helping customer correctly fill out a Bill of Lading (BOL) and label freight, etc.
Performs computer functions using Microsoft Office or other company/internal freight monitoring systems used within the company to type memos, uses Excel spreadsheets, type's reports in Word, and e-mails.
Creates, maintains, and enters information into databases SAP, AS400 or other company/internal freight monitoring system used within the company.
Complete forms and reports in accordance with company procedures.
Responsible for maintaining open and concise communications operations on any special requests to ensure a pleasant customer service experience in order to facility repeat business.
Qualifications
High School diploma or equivalent preferred
Ability to type 40wpm and 10 key by touch preferred
Ability to multi- task and be flexible
Join the OD Family Today!
As a Full Time member of our Family, you are eligible to receive:
Health, Dental & Vision Benefits
Short Term & Long Term Disability
Flex Spending Accounts
401(k) retirement Plan
Wellness Program
Employee credit Union, Vacation & Holiday
Birthday Holiday" and who doesn't love some extra attention on their Birthday?
Part Time Employees are eligible for some benefits until Full Time employment is available
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).



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